Live: Export Data to RSA

Document created by RSA Information Design and Development on Sep 12, 2017Last modified by RSA Information Design and Development on Sep 12, 2018
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A NetWitness Platform administrator can export the metrics in NetWitness Platform for Live Feedback.

About Live Feedback

In the Live Services Configuration panel, there is a Live Feedback Activity Log which enables you to download the usage data required for Live Feedback. This is active regardless of the Live Account configuration.

If the Live Account is not configured, you can manually upload the usage data to RSA. For more information, see the "Configure Live Services Panel" topic in the System Configuration Guide.

You can first download the Live Feedback historical data, and then upload it to share with RSA.

Download Live Feedback Historical Data

To download the Live Feedback historical data:

  1. Go to  ADMIN > System.
  2. In the options panel, select Live Services.

    The Live Account screen is displayed which consists of the RSA Live Status and Download Live Feedback Activity Log.

  3. Click Download Live Feedback Activity Log.

    The Download Live Feedback Activity Log window opens which allows you to download the required Live Feedback historical data.

    Live Feedback Activity Logs dialog

  4. Select one or multiple entries by selecting the checkboxes and click Download

    Note: If you select multiple entries in the history table, the downloaded zip file consists of an individual JSON file for each month. 

The downloaded Live Feedback data is in JSON format, and is bundled as a .zip file. For more information, see "Live Feedback Overview" in the System Configuration Guide.

Share Data to RSA

After you download the Live Feedback data, you can then upload it using the following procedure.

To share the data to RSA:

  1. Click on the RSA Secure Portal available on the Live Feedback Activity Logs window.

    The RSA NetWitness Platform Live Feedback log on screen is displayed.

  2. Log on to the Upload Live Feedback Activity Logs portal using your Live ID credentials.


  3. Click Download Live Feedback Activity Log.


  4. Click Upload.
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