Licensing: Entitlement Capability Implementation

Document created by RSA Information Design and Development on Sep 13, 2017Last modified by RSA Information Design and Development on Mar 27, 2018
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This topic introduces the way in which licensing of appliances and services is implemented in NetWitness Suite. The entitlement capability leverages RSA Download Central  ( as the mechanism for entitlement delivery.

This flowchart illustrates the Download Central licensing process.


Entitlements Created and Available to Customer.

After a customer order is processed, the entitlements (licenses) become available in Download Central. The entitlements are tied to an individual account.


Register NetWitness Server on Download Central and Map Entitlements to the Local License Server (LLS).

  • Customers log on to Download Central and view the entitlements to which they have access within their account.
  • Customers map entitlements to their Local License Server using the License Server ID (displayed in the NetWitness Suite ADMIN > System > Info panel).  The License Server ID is used only for mapping entitlements to a Local License Server and does not pertain to appliance activation.

Synchronize the Server and Download Mapped Entitlements.
There are two methods for customers to synchronize with FNO-OD and download the mapped entitlements to their LLS.

  • Sites with Internet connectivity. If the LLS has Internet connectivity, the LLS attempts to synch with FNO-OD every 24 hours over HTTP (TCP-80). Customers with Internet connectivity can also perform on-demand synchronization, using the Refresh option in the ADMIN > System > Licensing panel on the NetWitness Server. 
  • Sites in closed environments. Customers can synchronize the mapped entitlements by downloading a capability request and importing it on the NetWitness Server.

After either synchronization method, entitlements that were mapped to the Local License Server on the NetWitness Suite appliance are synchronized, but the entitlements have not been used in any way. For example, if a customer had purchased 10 Decoders and 10 Concentrators, 10 of 10 Decoder entitlements and 10 of 10 Concentrator entitlements would be available on the NetWitness Server.

Note: FlexNet Operations-On Demand (FNO-OD) is the license server in the cloud on DLC. URL is The customer's firewall must allow communications between this URL (whatever it resolves to when using lookup or whois) and the NetWitness Suite IP address.

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