on Sep 13, 2017This topic provides information about possible issues that NetWitness Platform users may encounter when setting up licensing in NetWitness Platform. You can look up explanations of issues and their solutions. NetWitness Platform notifies users of issues using the popup notifications and the system log as described in the "Troubleshoot NetWitness Platform" topic in the System Maintenance Guide.
Verifying License Installations
| Problem | Solutions |
|---|---|
| How to verify that the server has a DNS | Check if DNS is configured, if not perform the following steps:
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Out-of-Compliance Banners
| Problem | Possible Causes | Solutions |
|---|---|---|
| Yellow and Red Out-of-Compliance Banners |
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Common Log and Configuration Files
When troubleshooting licensing, the following files contain information that may help to diagnose the problem. Specific conditions for searching the files are described in the troubleshooting tables.
On the NetWitness Server, run wget for the following files after you ssh onto the NetWitness Server:
NetWitness Server Problems
This table lists possible problems with the NetWitness Server errors that can affect entitlements.
| Problem | Possible Causes | Solutions |
|---|---|---|
| Some features have been mapped in the central Flexera server, but the NetWitness Server does not display them. | Ensure that the NetWitness Server is connected to the Internet. | To resolve the error execute a License Refresh as follows:
Note: If the NetWitness Server is not connected to the Internet, try to synchronize offline. For more information, see Register the Server (Offline Capability Request) |
| NetWitness Platform Licensing page not showing any license information although there are services available. | Ensure that you have the required entitlements pulled down from the Central Flexera server. | To resolve the error execute a License Refresh as follows:
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Wrong License Mapping Issue
| Problem | Possible Causes | Solution | ||
|---|---|---|---|---|
| Decoder license not available | Various possible causes. | Reset the license on NetWitness Server. | ||
| Archiver DACs are not mapped to the license server with all other appliances' licenses. | Various possible causes. |
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| Two new appliances were installed: one Log Hybrid and one Log Archiver. Able to license the Log Hybrid, but the following error occurred when attempting to license the Archiver: | The new entitlements are not mapped to the license server. | Map add-ons to myRSA and upload the .bin file into the NetWitness Platform User Interface. | ||
