This topic provides information about possible issues that NetWitness Suite users may encounter when setting up licensing in NetWitness Suite. Look for explanations and solutions in this topic. NetWitness Suite notifies users of issues using the popup notifications and the system log as described in the Troubleshoot NetWitness Suite topic in the System Maintenance Guide.
Simple Error Notification about a Problem with a License
If there is a problem with the license you are attempting to install, NetWitness Suite provides feedback in the form of a simple error notification and a log entry.
Common Log and Configuration Files
When troubleshooting licensing, the following files contain information that may help to diagnose the problem. Specific conditions for searching the files are described in the troubleshooting tables.
On the NetWitness Server
wgetfor the following flles when ssh’ed onto the NetWitness Server:
NetWitness Server Problems
This table lists possible problems with the NetWitness Server errors that can affect entitlements.