000035520 - Getting started with the RSA SecurID Access Cloud Authentication Service

Setup and configuration steps

1. The RSA SecurID Access Cloud Authentication Service Planning Guide, which includes important information about product features, then
2. "Step 1: Plan" instructions in the appropriate Quick Setup Guide for your initial deployment type (available on the right side of the RSA SecurID Cloud Authentication Service page).  When RSA has provisioned your deployment, continue with the remainder of the Guide.

If you have chosen an architecture with more than one Identity Router, we recommend first testing and confirming the deployment is working with one Identity Router, then adding additional standby and/or clustered Identity Routers, as required.

Next Steps

After the initial deployment with one Identity Router, you can add more Identity Routers and load balancer(s) to achieve the optimal network architecture for your ongoing fault tolerance and performance requirements.  Typical architectures are:

• Single Identity Router.
• Single Identity Router plus a standby Identity Router
• High availability Identity Router architecture (multiple Identity Routers, load balanced)
• High availability Identity Router architecture and a single standby Identity Router
• High availability Identity Router architecture and a high availability Identity Router Standby architecture
• Geographically distributed high availability Identity Router architecture

• The Cloud Authentication Service Help.  It also provides information about administration, logging and troubleshooting.   
• The Additional Resources on the Cloud Authentication Service Planning and Configuration page.

Getting help during setup and configuration

If you have engaged RSA Professional Services or an RSA Partner to plan and/or setup and configure the Cloud Authentication Service:

• They will do some or all of the setup and configuration steps for you, according to the Statement of Work.  They should be your first point of contact if you have any questions during this process, and any subsequent warranty period.

• The Cloud Authentication Service Help, which can also be accessed by clicking the icon on the upper right of any RSA Cloud Administration Console page, after logging in.
• RSA Sales or the RSA Partner with whom you have been working, particularly for problems related to your sales order, licensing, product package, etc.
• RSA Support for any questions or issues, or for help contacting RSA Sales.

Note that RSA Support is a reactive service only.  It does not provide a step-by-step planning or implementation service.  Support is available to help with specific issues and questions that arise while you do this work.

Deployment Architecture

• For assistance with designing the best RSA Cloud Authentication Service solution to meet the needs of your organization, we recommend an RSA Professional Services or RSA Partner engagement.
• RSA Support is available if you have questions about the product's features and requirements, such as Identity Router clustering and backups.