|Applies To||RSA Product Set: SecurID Access|
RSA Product/Service Type: Cloud
RSA Version/Condition: Not Applicable
|Issue||The RSA SecurID Authenticate app is unable to register with the Cloud Authentication Service when it is installed on a device running the MIUI operating system. The error displayed by the app is|
Unsuccessful RSA SecurID Access setup
The RSA SecurID Authenticate log shows the following sequence of events:
Although the registration fails according to the RSA SecurID Authenticate app, when you View All Devices for the Cloud Authentication Service User, the device may appear as a registered Android device.
|Cause||The RSA SecurID Authenticate app is not supported on devices running the MIUI operating system. |
RSA only supports devices that meet the Cloud Authentication Service User Requirements. Although MIUI is based on Android, it is not standard Android so does not meet these requirements.
|Resolution||The end user will not be able to use the RSA SecurID Authenticate app on their MIUI device.|
If the MIUI device is showing as registered for the user in the Cloud Administration Console, a Super Admin or Help Desk Administrator should Delete the User's Device from the Console.
|Workaround||If the end user has no alternate device to use that meets the Cloud Authentication Service User Requirements then Emergency Access for Cloud Authentication Service Users could be used for a short time until a suitable alternative authentication method can be made available for the end user.|
|Notes||For additional RSA SecurID Authenticate app troubleshooting assistance, see Troubleshooting Cloud Authentication Service User Issues in the Online Help.|