Context Hub: Troubleshooting

Document created by RSA Information Design and Development on Sep 15, 2017Last modified by RSA Information Design and Development on Oct 4, 2017
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This topic provides information about possible issues that NetWitness Suite users may encounter when setting up their Context Hub service in NetWitness Suite.

Possible Issues

                   
ProblemSolutions

SSL handshake with Archer certificate fails while adding it as a data source.

Use an archer generated certificate with the Trust All Certificates option configured.

Pivot to Investigate option on the Respond page does not navigate to the correct link.When you stop and restart the RabbitMQ server, the Pivot to Investigate option available on the respond screen is not visible. And the context panel for Pivot to Investigate reopens the same page. You need to restart the jetty service on the Netwitness Server, login to the Netwitness Server Host and enter the service jetty restart command.
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