000035403 - Unable to load a license in the RSA Archer Control Panel

Document created by RSA Customer Support Employee on Sep 15, 2017Last modified by RSA Customer Support Employee on May 29, 2019
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Article Number000035403
Applies ToRSA Product Set: Archer
RSA Product/Service Type: User Interface
RSA Version/Condition: 6.x

When attempting to load a license in the Archer Control Panel and you get the following error message:

An error occurred during licensing. See the output window for details.

User-added image

If you click the output window (bottom left of screen) you see this error:

The EXECUTE permission was denied on the object 'usp_set_company_license'. database 'ARCHER', schema 'dbo'.

User-added image

CauseThis can be caused by the user running the RSA Archer Control Panel not having enough rights to the Instance database.
ResolutionTo resolve the issue you can log into Windows as the service account who is running the App Pool in IIS and the other Windows services or launch the Archer Control Panel as the service account. This will allow the Archer Control Panel to have the same permissions to the instance database as other parts of Archer.