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NW: Jobs Panel and Jobs Tray

Document created by RSA Information Design and Development Employee on Sep 18, 2017Last modified by RSA Information Design and Development Employee on Sep 8, 2020
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Jobs are started by various RSA NetWitness Platform components; for example, downloading Content Management System (CMS) resources from Live Services and extracting logs, meta, and PCAP files from NetWitness Investigate.

In the (Admin) > System view, Administrators can manage all NetWitness Platform jobs in the Jobs panel. Other non-administrative users can view their own jobs in the user Profile Jobs panel.

In addition, while working in NetWitness Platform, you can open a quick view of your jobs from the NetWitness Platform toolbar. When a job status has changed, the Jobs icon (Image of Jobs icon, which looks like a stop watch.) is flagged with the number of running jobs. Once all jobs are completed, that number disappears.

In the Jobs panel, you can:

  • View and sort the jobs
  • Pause or resume a job
  • Cancel a job
  • Delete a job
  • Download a job

The structure of the jobs panel is the same in all views.

What do you want to do?

RoleI want to ...Show me how
AllPause and Resume a Scheduled JobManaging Jobs
AllCancel or Delete a JobManaging Jobs
AllDownload a JobManaging Jobs

Your actions may be limited to your own jobs depending on your permissions.

Quick Look

To access the Jobs panel, do one of the following:

  • In the upper right corner of the NetWitness Platform browser window, select your username and then select Profile. In the options panel of the Preferences dialog, select Jobs.
    The Jobs panel is displayed. It shows the jobs of a particular user.

    the Jobs panel for a single user

  • Go to (Admin) > System, and in the options panel, select Jobs.
    The Jobs panel in the Admin System view is displayed. It shows the jobs for all users.

    the Jobs panel for the administrator

The Jobs panel organizes information about jobs into a list. The columns present a job progress bar, the job name, an indication that the job is recurring or not recurring, the NetWitness Platform component that is controlling the job, the owner of the job, the status, any associated message, and a download button to allow downloading of a job's packet capture files or payload files.

To display the Jobs tray, click the Jobs icon Image of the Jobs icon, which looks like a stop watch..

Jobs Tray showing recent jobs

The Jobs tray lists all jobs that you own, recurring and non-recurring, using a subset of the columns available in the Jobs panel. Otherwise the Jobs tray and the user Profile Jobs panel are the same. In the Admin System view, the Jobs panel lists information about all NetWitness Platform jobs for all users.

The following table describes the available options in the Jobs panel.

Resume option The Resume option applies only to recurring jobs that have been paused. When you resume a paused job, the next execution of the job executes as scheduled.
Pause option The Pause option applies only to recurring jobs. When you pause a recurring job that is running, it has no effect on that execution. The next execution (assuming the job is still paused) is skipped.
Cancel option Cancels a recurring or non-recurring job. You can cancel a job while it is running. If you cancel a recurring job, it cancels that execution of the job. The next time the job is scheduled to run, it executes normally.
Image of the Delete option. Deletes a recurring or non-recurring job from the Jobs panel. When you delete a job, the job is instantly deleted from the Jobs panel. No confirmation dialog is offered. If you delete a recurring job, all future executions are removed as well.

The following table describes the Jobs tray and Jobs panel columns.

Selection boxEnables you to select one or more jobs. 
Job NameDisplays the name of the job; for example, Extract Files or Upgrade Service.
RecurringIndicates whether the job is recurring or non-recurring. Yes = recurring, No = non-recurring.
ScheduledIndicates the date and time at which the job was scheduled to begin.
ComponentIndicates the component in which the job originated; for example, Investigation or Administration.
OwnerIndicates the owner of the job. The owner of the job is not included in the default Jobs Tray, because only the current user's jobs are displayed here. The column is available to add.
ActionViews the job in another view or downloads job files for the job to the default Downloads directory on the local system. Only successfully completed jobs have the View link in the Action column. Only jobs that create a file have the Download link in the Action column.
MessageDisplays additional information about the job; for example, Extracting files or No sessions found.


Displays the query associated with the job to help you understand any issues with the result. This example provides the deviceid and the query that was submitted: [Deviceid = 7 query = select * where sessionid=35667 size = 0 flags = 0]

StatusIndicates the status of the job. Common values for status are Paused, Running, Canceled, Failed, Completed, and other status values are possible.
ProgressShows the percentage complete for a job.
View Your Jobs(Jobs tray only) Displays your jobs in the Jobs panel.

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