on Sep 19, 2017Article Content
| Article Number | 000035552 |
| Applies To | RSA Product Set: RSA Identity Governance and Lifecycle |
| Issue | The value(s) contained in the ${ValidReplyAnswers} macro are not visible in the Approval Request email sent even though the Approval Workflow's email has enabled Email Reply processing and 'Request with Reply Enabled' email text shows as follows: These values are defined under Email Reply Answers of the Accepted/Rejected transitions:   The Valid Reply Answers Approval Request email sent by the system and received by designated approver:  |
| Cause | If the Approval Email Account and the Approval Email Server settings are not configured, the Valid Reply Answers will not be displayed in the Approval Request email. |
| Resolution | Ensure that Approval Email settings is properly configured in the Admin >Email >Settings tab. If the Approval Email Account and the Approval Email Server settings are not configured, the Valid Reply Answers will not be displayed in the Approval Request email  For more details about configuring Approval Email Account, refer to the online help by navigating to Administration >Managing Email Features >Managing System Email Settings. |