000035583 - Login prompt is failing to display in the web browser for RSA Link

Document created by RSA Customer Support Employee on Sep 26, 2017
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Article Number000035583
Applies ToRSA Product Set: RSA Link (community.rsa.com), RSA Link Authentication (auth.rsasecurity.com)
Platform: Mozilla Firefox, Google Chrome
IssueWhen attempting to log in to RSA Link the login prompt page does not load and eventually displays an error message in the web browser.
Mozilla Firefox displays the error message below.

The page isn't redirecting properly

User-added image

Google Chrome displays the error message below.

This page isn't working
auth.rsasecurity.com redirected you too many times.
Try clearing your cookies.

User-added image
CauseThis issue will occur if a network restriction (e.g. firewall) is in place that is blocking access to https://auth.rsasecurity.com which is where the authentication occurs for RSA Link.
ResolutionUsers experiencing this issue should contact their company's IT help desk to assist with troubleshooting the root cause, as they will likely need to update the firewall rules to allow access to https://auth.rsasecurity.com.
NotesAdditional information and workarounds can be found in the article entitled Error message 'Agent Integration Error' when logging in to RSA Link which addresses a similar issue.