RSA SecurID® Access Help Desk Technician Training Courses

Document created by RSA Link Team Employee on Sep 26, 2017Last modified by Connor Mccarthy on Jul 9, 2018
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Welcome to the RSA University Suggested Training Path

for the SecurID Access Help Desk Technician

Description: The RSA SecurID Access Help Desk Technician manages and resolves cases opened by the organization's users when additional info is needed or when experiencing issues with tokens or other RSA SecurID Access authentication methodologies.


RSA U realizes companies have their unique role and title names so to help you identify which path is best for you, please review the responsibilities list below to see if this curriculum path aligns with your current role.



  • Answer FAQs
  • Troubleshoot configuration problems ,connectivity issues and errors, etc.
  • Understand and analyze error logs & health monitoring tools
  • Password resets
  • Token pin resets
  • Enable, disable tokens


Click any hyperlinked course titles below to open a full description page for the course.


After completing the desired courses to better enable you in your role, you may be interested in becoming certified in the product by registering for and passing the RSA SID Certified Associate and subsequently the RSA SID Certified Professional exam from Pearson VUE.   

*Additional knowledge may be required to pass the exams.  See our Certification Page for more details on all courses recommended for each certification.


RSA SecurID® Help Desk Technician Training Courses


Course NameDuration
ILT IconRSA Authentication Manager Administration16 Hrs
ILT IconRSA SecurID Help Desk Basics   (Onsite)8 Hrs
RSA Authentication Manager Help Desk Proficiency 2 Hrs