000035595 - Why do I see RSA charges appearing on my bank statement?

Document created by RSA Customer Support Employee on Sep 28, 2017Last modified by RSA Customer Support Employee on Sep 28, 2017
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Article Number000035595
IssueCharges are seen in a person's bank statement that appear to be from RSA.
Resolution

Questions for RSA Charges Appearing on Bank Statements


Why do I see a $1 charge from RSA on my credit or debit card statement?
When using a Visa or MasterCard credit or debit card for online purchases, some merchants will offer card holders the opportunity to participate in Visa’s Verified by Visa or MasterCard’s MasterCard SecureCode services at no cost to the cardholder. This additional level of security is used to ensure that the proper cardholder is conducting the online transaction. 
 
As part of the Verified by Visa and MasterCard SecureCode services, some credit and debit card issuing banks may choose to validate the card using a process called a “$1 pre-authorization.” This pre-authorization is used only to verify transaction and credit card information. The $1 pre-authorization shown on a credit or debit card statement involves no transfer of funds and will be dropped from the account within 1-5 days (depending on the card issuing institution). 
 
RSA is the leading provider of Verified by Visa and MasterCard SecureCode services to financial institutions worldwide. As such, card issuing banks will sometimes show the RSA name associated with the pre-authorization charge on a customer’s statement. 
 
 
I do not use my credit or debit card online. Why do I see a $1 charge from RSA?
Each $1 pre-authorization attributed to RSA should coincide with an online purchase and Verified by Visa or MasterCard SecureCode authentication. Should a cardholder find pre-authorization charges attributed to RSA that are NOT associated with known account activity, the cardholder should immediately call the issuing bank at the toll-free number printed on the back of the card in question and report a suspicion of fraudulent use of that account. 
 
 
Who should I call regarding $1 charges attributed to RSA?
All billing inquiries regarding $1 pre-authorization charges should be directed to the appropriate customer service departments at the toll-free number listed on the back of the credit or debit card. Though RSA may be listed on the statement as initiating a pre-authorization, RSA has no access to a cardholder’s account and transfers no funds in this process.
 
 
Where can I find more information on Verified by Visa and MasterCard SecureCode?
Additional information on Verified by Visa and MasterCard SecureCode can be found on the following pages:
NotesThe information in this article can also be found on the Dell EMC website.

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