000035594 - RSA partner is unable to log in successfully to the RSA Partner Central portal

Document created by RSA Customer Support Employee on Sep 28, 2017
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Article Number000035594
Applies ToRSA Partners
IssueWhen attempting to log in to the RSA Partner Central portal, an 'RSA LOGIN ALERT' screen is displayed with the following error:

You are attempting to reach pages that require additional privileges.
We’re sorry for any inconvenience this may have caused. Please see below for further assistance.

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ResolutionRSA partners that are unable to access RSA Partner Central must open a support ticket here:  https://community.rsa.com/contact/partners
When filling out the form, the Partner Central Access option should be selected in the Type drop down.
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NotesRSA SecurCare Providers (SCP), Managed Security Service Providers (MSSP) and Managed Detection & Response (MDR) partners should refer to the knowledge article here:  How to provide third party partner access (including RSA SecurCare Providers) to an RSA Link customer account