|Applies To||RSA Product Set: RSA Certificate Manager, Keon Certificate Authority 6.5.1|
RSA Version/Condition: 6.6, 6.8
Platform: Sun Solaris 2.9
|Issue||Upgrade process hangs when upgrading from Keon Certificate Authority 6.5.1 to RSA Certificate Manager 6.6|
Upgrader hangs on "Generating database content (LDIF) file..." and xu_ldbmcat.out shows "Attribute name collision encountered"
When running ./UPGRADE from the folder /opt/KeonCA_6.5.1/RSA_KeonCA/Upgrader, the command hangs with the following logs:
Process hangs here, no CPU utilization.
When stopping the ./UPGRADE command using CTRL-C, the following output may show up on some systems:
User running Keon Sentry 3.x and upgraded to RSA Certificate Manager 6.6 over the course of several years.
|Resolution||Check and compare the schema file RSA_CM/Xudad/dist/schema.conf from the installation that is failing to another good RCM installation of same version and build. If there are differences, copy schema.conf from good RCM installation to the current RCM being upgraded, and re-run the upgrader. If this step does not resolve the problem, and the steps described below also do not help or do not apply, contact RSA Customer Support for further assistance.|
To validate that you are experiencing this issue, go into the /Upgrader/bin/ folder and run the command (on one single line):
./xu_ldbmcat -mode upgrade -r "<full path>/RSA_KeonCA/Upgrader/dist/ldif_generate.xml" -lin ./ldbmcat.out -s "<full path>RSA_KeonCA/Xudad/dist/schema.conf" -t "<full path>/RSA_KeonCA/Upgrader/conf/schema.conf" -m "<full path>/RSA_KeonCA/Upgrader/package/Xudad/dist/schema.conf" -lout "<full path>/RSA_KeonCA/Upgrader/package/Xudad/db/upgrade.ldif" -hiAvailability
You should then be prompted with the following text:
If you have this specific issue, contact RSA Customer Support and ask for the hot fix for this issue, referencing this article number.
|Legacy Article ID||a31356|