000035632 - RSA SecurID Access Identity Router Management Interface is inaccessible after reboot

Document created by RSA Customer Support Employee on Oct 14, 2017
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Article Number000035632
Applies ToRSA Product Set: SecurID Access
RSA Product/Service Type: Identity Router
IssueAfter rebooting an IDR, SSH and setup.jsp access is no longer possible unless the client is on the same subnet as the IDR management port.
CauseA network configuration-related software defect causes routing information to be lost following the reboot.
ResolutionPlease contact RSA Customer Support to obtain the available Identity Router hotfix. (reference defect NGX-18333)
WorkaroundAn Administration Console Publish (if possible) will correct the issue until the next reboot.