000035568 - My Requests section of Overview dashboard contains incorrect totals in RSA Identity Governance and Lifecycle

Document created by RSA Customer Support Employee on Oct 18, 2017
Version 1Show Document
  • View in full screen mode

Article Content

Article Number000035568
Applies ToRSA Product Set: RSA Identity Governance and Lifecycle
RSA Version/Condition: 6.9.1 P17-P22, 7.0.1, 7.0.2
IssueWhen viewing the My Requests section of the Overview dashboard, the All Requests, Pending, and Completed options all have the same value.
In the home page, in My Requests section there is an issue.
All Requests showing as 0.
Completed requesting showing as 28463 and Pending requests showing as 28463.
User-added image
But if you navigate to Requests -> Requests
All requests showing as 28463
Completed requesting showing as 27393 and Pending requests showing as 1070.
User-added image
CauseThis is a bug seen after upgrade to 6.9.1 P17, 7.0.1, 7.0.2.
ResolutionThis issue is fixed in 6.9.1 P23, 7.0.1 P04, 7.0.2 P02. Deploy the respective patches to have the issue resolved.