Incident Management: Notifications Tab

Document created by RSA Information Design and Development Employee on Oct 24, 2017Last modified by RSA Information Design and Development Employee on Jan 29, 2018
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In this view you can set notifications for various operations that are performed through out the incident management workflow.

To access the Notification Settings view, in the Security Analytics menu, select Incidents > Configure > Notifications. The Notification Settings view is displayed.

The Notifications tab consists of the Notification Settings panel.

The following table lists the parameters that need to be enabled for notification settings.

Email ServerThe Email server address to be configured to send out mail notifications for the notification settings enabled.
Configure email or distribution listClick this to configure an email server if the email server is not listed in the Email server drop-down list.
SOC ManagersSOC Manager email addresses to which the notification mail is sent for the selected operations.
WorkflowThe workflow in which a notification is sent if enabled.
Incident Assignee?Select if you want a mail notification to be sent for the corresponding workflow whenever an incident is assigned.
SOC Managers?Select if you want a mail notification to be sent to the SOC managers for the corresponding workflow.
Additional AddressesAdditional addresses to which you want mail notifications to be sent for the corresponding workflow.
TemplateClick Edit to modify the template for the selected workflow.
ApplyClick Apply to save the settings applied.
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