Incident Management: Remediation Task Details View

Document created by RSA Information Design and Development Employee on Oct 24, 2017•Last modified by RSA Information Design and Development Employee on Jan 29, 2018
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In the Remediation Task details view you can see the details of the remediation task, modify the remediation task, and view the details of the incident for which it was created.

To access the Remediation Task details view:

  1. In the Security Analytics menu, select Incidents > Remediation.

    The Remediation tasks view is displayed.

  2. Double-click one of the remediation tasks.

    The Remediation Task details view is displayed.

    RemTaskDetVw.png

Features

The following table lists the parameters displayed in the Remediation Task details view.

                                               
ParameterDescription
Target QueueDisplays the target queue to which the task is assigned.
Incident IDDisplays the Incident ID for which the task was created.
Click the ID to display the details of the Incident.
Related Remediation TasksDisplays the related remediation tasks. 
Click the related task to navigate to the related task view.
PriorityDisplays the priority of the task. This is an editable field.
CreatedDisplays details about the date and time when the task was created and by whom was it created.
UpdatedDisplays the date and time when the task was last updated.
TypeDisplays the type by which the remediation task is categorized. This is an editable field.
AssigneeDisplays the user to whom the remediation task is assigned to. This is an editable field.
StatusDisplays the status of the remediation task. This is an editable field.

Toolbar

This table lists the operations that can be performed in the Remediation Task details view.

                            
ParameterAction
Back to Remediation TasksAllows you to navigate back to the Remediation Tasks view.
Send to Help DeskAllows you to push the task to the Helpdesk. This option is visible only when it is configured in integration settings.
Send to RSA ArcherAllows you to send the task to RSA Archer Solution. This option is visible only when it is configured in integration settings.
EditAllows you to modify the task as required.
You can modify the following parameters: Type, Priority, Assignee, and Status.
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