Incident Management: Close an Incident

Document created by RSA Information Design and Development Employee on Oct 24, 2017Last modified by RSA Information Design and Development Employee on Jan 29, 2018
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When you have arrived at a solution after investigating an incident and remediated it, you close the incident.


To close an incident:

  1. In the Security Analytics menu, select Incidents > Queue.
    The My Incidents view is displayed.
  2. In the My Incidents view, select an incident.
  3. Click close_incident.png
    The Incident is closed and the status of the incident is displayed as Closed in the Incidents view.

Note: Alternatively, you can close the incident by selecting Close Incident under the Actions column for the incident or by selecting Close Incident in the Incident Details view of an incident.

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Table of Contents > Incident Management Process Flow > Investigate an Incident > Close an Incident