In the Remediation view, you can manage and track the remediation tasks, and do the following:
- Send a remediation task as a Helpdesk ticket where it can be managed in a third party helpdesk system and tracked to closure.
- Send a remediation task to RSA Archer so that it is tracked by the RSA Security Operations Management solution.
These two options are available if these integration settings are configured in the Integration Settings.
To access the Remediation Tasks view, in the Security Analytics menu, select Incidents > Remediation. The Remediation Tasks view is displayed. It is a list of all remediation tasks.
The Remediation Tasks view consists of two panels and a toolbar.
The options panel, on the left, has parameters that can be used to filter the remediation tasks.
The Remediation Tasks panel has a list of remediation tasks and their details.
This table lists the operations that can be performed in the Remediation Tasks view.