000035665 - How to recover an RSA NetWitness Suite 11.0 system if bootstrap fails because of unsupported characters in the password

Document created by RSA Customer Support Employee on Oct 25, 2017Last modified by RSA Customer Support Employee on Mar 24, 2018
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Article Number000035665
Applies ToRSA Product Set: NetWitness Logs & Packets
RSA Product/Service Type: Admin Server
RSA Version/Condition: 11.0
Platform: CentOS
O/S Version: EL7
IssueBootstrap is failing on an RSA NetWitness Suite 11.0 system due to unsupported characters in the password.

Beginning the deployment password with a hyphen ( - ) or double hyphen ( -- ) will cause bootstrap to fail.
ResolutionFollow the steps below to resolve the issue.
  1. Remove the security-client-amqp.yml file.

    rm /etc/netwitness/security-client/security-client-amqp.yml

     
  2. Remove the mongo.registered file.

    rm /etc/netwitness/platform/mongo/mongo.registered

     
  3. Delete the deploy_admin account in RabbitMQ.

    rabbitmqctl delete_user deploy_admin

     
  4. Delete the deploy_admin account in MongoDB.

    mongo
    use admin
    db.system.users.remove({"user":"deploy_admin"})

     
  5. Re-run the Text-based UI. (TUI)

    nwsetup-tui

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