000035670 - RSA employee receives the error "you do not have rights to access this page" when attempting to view the Version Upgrades page on RSA Link

Document created by RSA Customer Support Employee on Oct 25, 2017
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Article Number000035670
Applies ToRSA employees
IssueWhen an RSA employee attempts to access the Version Upgrades page on RSA Link in order to access product full-installers, the error message below is displayed.

You do not have rights to access this page. Please contact RSA Customer Support.

Alternatively, the error message below may display on the Version Upgrades page.

An error has occurred while processing your request. Please contact RSA Customer Support.
CauseThis issue occurs because RSA employees must be granted explicit access to the downloads provided on the Version Upgrades page.
ResolutionThe RSA employee will need to request access to the Version Upgrades page by following the instructions in the RSA Link Policies and Procedures Guide on the page entitled Requesting employee access to product version upgrades.

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