|Applies To||RSA Product Set: Access Manager|
RSA Product/Service Type: RSA Access Manager Web Agent
RSA Version/Condition: 5.0 SP4
Platform: Apache™ HTTP Server 2.4.16 (64-bit) with Microsoft® Windows® Server 2012 R2 Standard (x86_64)
Platform (Other): Apache later than 2.2
Unable to start Apache after installing Agent 5.0 SP4 for Apache 2.4 on Windows 2012 R2.
|Cause||Some Apache binary packages provided by some distributions available on the Internet do not include "mod_access_compat". "mod_access_compat" is required by Access Manager Agent.|
|Resolution||To fix this issue, follow these steps.|
If you aren't sure where the httpd.conf file is, you can find the file as shown below, using Command Prompt:
Note: The exact location of the module may vary depending on the Apache binary packages provided by the distribution used. Adjust the LoadModule command according to the Apache binary packages distribution in use.