on Nov 1, 2017Article Content
| Article Number | 000035580 |
| Applies To | RSA Product Set: RSA Identity Governance and Lifecycle RSA Version/Condition: 6.9.1+ |
| Issue | "Workflow flagged as stalled based on stall detection settings" error will be seen in the workflow when the process is stuck on any node.  |
| Cause | If an activity node process in the workflow has exceeded the time threshold, the workflow will go into this error state. |
| Resolution | You might need to increase the max time in stalled workflow detection settings. Navigate to Admin -> Workflow -> Settings and click on Edit to increase the max time. By default the max time will be set to 20 minutes, this value can be increased depending on the workload on the system. |
| Workaround | Open the stalled workflow screen and click on "Poke workflow". Poking the workflow will evaluate and resume the process. The poke may resume the process. Check the state of the workflow after you have poked it. |