000035580 - How to overcome "Workflow flagged as stalled based on stall detection settings" error in RSA Identity Governance and Lifecycle

Document created by RSA Customer Support Employee on Nov 1, 2017
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Article Number000035580
Applies ToRSA Product Set: RSA Identity Governance and Lifecycle
RSA Version/Condition: 6.9.1+
 
Issue"Workflow flagged as stalled based on stall detection settings" error will be seen in the workflow when the process is stuck on any node. 
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CauseIf an activity node process in the workflow has exceeded the time threshold, the workflow will go into this error state.
ResolutionYou might need to increase the max time in stalled workflow detection settings. Navigate to Admin -> Workflow -> Settings and click on Edit to increase the max time. By default the max time will be set to 20 minutes, this value can be increased depending on the workload on the system.
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WorkaroundOpen the stalled workflow screen and click on "Poke workflow". Poking the workflow will evaluate and resume the process.
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The poke may resume the process. Check the state of the workflow after you have poked it.

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