000035694 - How to extract RSA Adaptive Authentication (OnPrem) 7.x Soap Calls log? Requires restart of the server application

Document created by RSA Customer Support Employee on Nov 1, 2017Last modified by RSA Customer Support Employee on Nov 1, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000035694
Applies ToRSA Product Set: Adaptive Authentication (OnPrem)
RSA Product/Service Type: Adaptive Authentication (OnPrem)
RSA Version/Condition: 7.x
IssueSoap calls log are required to be extracted from the system. The server can be restarted to apply configurations changed.
TasksTo generate the SOAP Calls log in a separate log file, please follow these steps: 

  1. Go to the log4j.properties file located in:  \AdaptiveAuthentication\WEB-INF\classes
  2. Edit that file and locate the first lines, change the current rootCategory and logger by enabling the commented out lines (4 and 5 in the example image) and comment out those currently enabled (in lines 6 and 7). 
    User-added image

  3. Lines 15 and 16 (the loggers for axis2) should be uncommented so the SOAP file gets generated. 
    User-added image

  4. At the end of the file, assign a path to locate the soapcalls.log file: 
    User-added image

  5. Restart the application.
ResolutionAfter applying the suggested configuration, the system should start generating the aa_server.soapcalls.log file.
NotesTo disable this SOAP Call generation, just revert the changes done in the log4j.properties file and restart the application server.