000035584 - Error message "requested file could not be found" when trying to access attachments in RSA Archer

Document created by RSA Customer Support Employee on Nov 3, 2017
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Article Number000035584
Applies ToRSA Product Set: Archer (On-Premise)
RSA Product/Service Type: Platform, User Interface
IssueWhen attempting to access attachments on application records, users are seeing the following error:

requested file could not be found
CauseThis is caused by the physical attachment files not existing in the defined File Repository.
ResolutionIf this is a migrated or replicated environment, ensure that the complete file repository has been copied over to the new server.  Next, verify that the file repository exists in the location defined in the Archer Control Panel. (This can be found under Instance Settings -> General Tab -> File Repository Section.)