000035584 - Error message "requested file could not be found" when trying to access attachments in RSA Archer

Document created by RSA Customer Support Employee on Nov 3, 2017Last modified by RSA Customer Support Employee on Jul 3, 2019
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Article Number000035584
Applies ToRSA Product Set: Archer (On-Premise)
RSA Product/Service Type: Platform, User Interface
RSA Version/Condition: 5.x, 6.x
IssueWhen attempting to access attachments on application records, users are seeing the following error:
The requested file  was not be found.

User-added image
CauseThis is caused by the physical attachment files not existing in the defined File Repository.
  1. If this is a migrated or replicated environment, ensure that the complete file repository has been copied over to the new server. 
  2. Next, verify that the file repository exists in the location defined in the Archer Control Panel. This can be found under Instance Settings > General tab > File Repository Section.