000035473 - Cross reference field filters are not returning results in RSA Archer 6.x

Document created by RSA Customer Support Employee on Nov 4, 2017
Version 1Show Document
  • View in full screen mode

Article Content

Article Number000035473
Applies ToRSA Product Set: Archer
RSA Product/Service Type: User Interface
RSA Version/Condition: 6.x
 
IssueWhen filters are added to a cross-referenced field that include Field Value items and values list items, the search works when looking up a record.  However, if you search again it doesn't return the correct items. 
WorkaroundCreate all values list filters first and then create the Field Value items. If the values list is first, the issue will not be present.
The screenshot below demonstrates a setup example that will cause an issue. If you move type to the first item it will work as expected.
 User-added image
 

Attachments

    Outcomes