|Applies To||RSA Product Set: NetWitness Logs & Packets, Security Analytics|
RSA Product/Service Type: All Appliances
RSA Version/Condition: 10.6.0, 10.6.1,10.6.2, 10.6.3
O/S Version: EL6
|Issue||Some customers have experienced issues with the 2.0 restore script after receiving a newly RMA-ed appliance that may result with the device failing to boot, leaving the system in single-user/maintenance mode.|
|Cause||The issue occurs because the following files are restored when they should actually be ignored by the restore script:|
|Resolution||Before running the restore script, take a copy of these 4 files that exist on your newly RMA-ed box and store them somewhere you can easily access after a reboot.|
CAUTION: You may have to restore attributes of these four files manually while in maintenance mode if the appliance fails to boot.
If you are unsure of any of the steps above or experience any issues, contact RSA Customer Support and quote this article number for further assistance.