|Applies To||RSA Product Set: RSA Link (community.rsa.com)|
RSA Product/Service Type: Case Management (community.rsa.com/cases)
|Issue||When clicking on the My Cases option in the RSA Link main menu or on the Create a Support Case button on the RSA Customer Support community, the Salesforce single sign-on (SSO) error below is displayed.|
Single Sign-On Error We can't log you in. Check for an invalid assertion in the SAML Assertion Validator (available in Single Sign-On Settings) or check the login history for failed logins.
|Cause||This issue can occur for one of two reasons:|
|Resolution||If you did not select the I am an RSA Customer or Partner option when registering for an RSA Link account, you can follow the instructions in the article entitled How to re-register as a customer or partner on RSA Link to resolve the issue, after which you will be granted access to the Case Management portal.|
If you have already registered as an RSA customer or partner and are still encountering this issue, please contact RSA Customer Support by submitting the form at https://community.rsa.com/contact and they will assist in resolving the issue as quickly as possible.
|Notes||This issue is also addressed in the document entitled Common Authentication Issues with RSA Link.|