|Applies To||RSA Product Set: RSA Link (community.rsa.com)|
RSA Product/Service Type: Case Management (community.rsa.com/cases)
|Issue||When clicking on the My RSA option in the RSA Link main menu or on the Create a Support Case button on the RSA Customer Support community the Salesforce single sign-on (SSO) error below is displayed.|
|Cause||This issue can occur for one of two reasons:|
|Resolution||If you did not select the "I am an RSA Customer or Partner" option when registering for an RSA Link account, you can follow the instructions in the article entitled How to re-register as a customer or partner on RSA Link to resolve the issue, after which you will be granted access to the Case Management portal.|
If you have already registered as an RSA customer or partner and are still encountering this issue, please contact RSA Customer Support by submitting the form at https://community.rsa.com/contact and they will assist in resolving the issue as quickly as possible.
|Notes||This issue is also addressed in the document entitled Common Authentication Issues with RSA Link.|