|Applies To||RSA Product Set: NetWitness Logs and Packets|
RSA Product/Service Type: User Interface, Security Analytics Server / NetWitness Server
RSA Version/Condition: 10.6.x.x
|Issue||When initiating an update on an RSA NetWitness appliance via the RSA Security Analytics UI the error message below is displayed.|
When running the puppet agent -t command on an appliance the error message below is displayed.
|Cause||This issue occurs because the puppetmaster is unable to access the mongo database.|
|Resolution||To resolve the issue, connect to the affected appliance via SSH and restart the tokumx service.|
After restarting the service the puppet agent -t will run successfully as shown below.
You will then be able to update the RSA Security Analytics UI to 10.6.4.0 from the Hosts page.