|Applies To||RSA Product Set: RSA Identity Governance & Lifecycle|
RSA Version/Condition: 7.0.1 P03, 7.0.2 P01
|Issue||After upgrading to RSA Identity Governance & Lifecycle 7.0.1 P03 or 7.0.2 P01, when editing a workflow and saving an email template with non-Latin characters such as a Thai word or a Turkish word, the changes to the email template are not saved. This includes Latin characters as well. No changes are saved as long as non-Latin characters previously exist in the template or are currently being added to the template.|
In the following example, a Thai word is being added to the body of an approval node email template.
Note there is a Process saved message.
|Cause||The cause of this issue is that RSA Identity Governance & Lifecycle was not able to process non-Latin characters.|
This is a known issue reported in engineering tickets ACM-76487 and ACM-76601.
|Resolution||This issue is resolved in the following RSA Identity Governance & Lifecycle versions and patch levels:|