000035710 - Unable to save a Workflow Approval Email Template that contains non-Latin characters in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Nov 18, 2017Last modified by RSA Customer Support Employee on Apr 2, 2020
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Article Number000035710
Applies ToRSA Product Set:  RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.0.1 P03, 7.0.2 P01
IssueAfter upgrading to RSA Identity Governance & Lifecycle 7.0.1 P03 or 7.0.2 P01, when editing a workflow and saving an email template with non-Latin characters such as a Thai word or a Turkish word, the changes to the email template are not saved. This includes Latin characters as well. No changes are saved as long as non-Latin characters previously exist in the template or are currently being added to the template.

In the following example, a Thai word is being added to the body of an approval node email template.
  1. In the user interface go to Requests > Workflows > Approval > Approval Workflow > Approval Node > under Activity Node Properties > Request w/Reply Enabled.

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  1. Add a Thai word:

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  1. Click Save to save the changes:

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Note there is a Process saved message.

  1.  Edit the approval workflow again and note that the Thai word is not in the email.

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CauseThe cause of this issue is that RSA Identity Governance & Lifecycle was not able to process non-Latin characters.

This is a known issue reported in engineering tickets ACM-76487 and ACM-76601.
ResolutionThis issue is resolved in the following RSA Identity Governance & Lifecycle versions and patch levels:
  • RSA Identity Governance & Lifecycle 7.0.2 P03
  • RSA Identity Governance & Lifecycle 7.1.0