000035710 - Approval workflow email template not saving Thai word in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Nov 18, 2017
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Article Number000035710
Applies ToRSA Product Set:  RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.0.2
IssueTrying to save a Thai word in approval workflow email template does not get saved.
Requests > Workflows > Approval >Approval Workflow >Under Approval object > Request w/Reply Enabled
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Try to add a Thai word.
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Then click on 'Save' to save the changes.
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There is a message showing “Process saved” but when we reopen the same approval workflow, the thai word added on top of the email, does not appear.
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ResolutionThis issue is resolved in version 7.0.2 P03.