000035750 - Libpcap and tcpdump RPMs are not installed when you update RSA Security Analytics from 10.5.2.1 to 10.6.4.0

Document created by RSA Customer Support Employee on Nov 18, 2017
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Article Number000035750
Applies ToRSA Product Set: NetWitness Logs & Packets, Security Analytics
RSA Product/Service Type: Security Analytics UI, Packet Decoder
RSA Version/Condition: 10.5.2.1, 10.6.4.0
Platform: CentOS
O/S Version: EL6
IssueWhen you update Security Analytics from 10.5.2.1 to 10.6.4.0, libpcap and tcpdump RPMs are not installed but the RSA Security Analytics UI displays "Up-to-Date."
ResolutionThis issue is currently being investigated by the Engineering team in order to resolve it in a future release.
If you are experiencing this issue, contact RSA Customer Support and quote this article number for further assistance.
WorkaroundEnsure all the RPMs are installed using the following command:

yum update

 

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