|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1 SP1 patch 15
|Issue||The following error message displays on the screen as well as in the /opt/rsa/am/server/logs/imsTrace.log when loading a username in the dashboard of Authentication Manager:|
In the Security Console the following warning message is seen:
|Cause||The LDAP lookup information is not found as it should be. The All Users report also has empty group information. Page 11 of the RSA Authentication Manager 126.96.36.199 Readme|
document describes the new features and enhancements in patch 9, including the rsautil commands that preserve agent host associations when duplicating groups. It also should be fixed in Authentication Manager 8.2 patch 1.
|Resolution||If the All Users report does not show user group information, follow the steps below. To begin,|
Optionally, to restrict the report to the scope of the administrator running the report and not see all groups, use the following command. Authentication Manager services will need to be restarted for the change to take effect.
To undo or disable this command, change add_config to update_config and change true to false with the following command. Authentication Manager services will need to be restarted for the change to take effect.
These commands are not known to harm the database. If items are misspelled or if the string contains other syntax errors, it simply will not run.
Optionally you can verify the change did not exist by running the update_config version of the command. If it had been run an error would display that the variable did not exist.
|Notes||Related issue, You do not have sufficient administrative privileges to complete this operation|
If this used to work but started to fail after AM 8.1 SP1 P6 and only works for superadmin, you need to apply patch 15 to AM 8.1 SP1