000035581 - How to check VMware Tools' version for RSA Authentication Manager 8.2

Document created by RSA Customer Support Employee on Nov 30, 2017
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Article Number000035581
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.2
Platform: VMware
Platform (Other): Linux
IssueCheck the Vmware tools version number on authentication Manager 8.x
ResolutionVMware Tools are provided on the Authentication Manager 8.2 virtual appliance. RSA will provide updates to the VMware Tools via service packs and/or patches.
To check the version of VMware tools currently in use on an Authentication Manager 8.2 server performs the following tasks:
  1. If it is not enabled, enable SSH access via the Operations Console (Administration > Operating System Access > Enable SSH access on eth0 > Click Save).  Alternatively, logon to the local console of the virtual appliance with the rsaadmin account.
  2. Open an SSH session and do the following:

login as: rsaadmin
Using keyboard-interactive authentication.
Password: <enter OS user password>
Last login: Mon Sept 25 19:19:56 2017 from jumphost.vcloud.local
RSA Authentication Manager Installation Directory: /opt/rsa/am
rsaadmin@am82p:~> cd /usr/bin/
rsaadmin@am82p:/usr/bin> ./vmtoolsd -v
VMware Tools daemon, version (build-1770165)

NotesRefer to the following Knowledge Base for VMware Tools version on Authentication Manager 8.1