000035581 - How to check the VMware Tools version for RSA Authentication Manager 8.x

Document created by RSA Customer Support Employee on Nov 30, 2017Last modified by RSA Customer Support Employee on Jun 10, 2019
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Article Number000035581
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
IssueThis article explains how to check the VMware tools version number on RSA Athentication Manager 8.x
ResolutionVMware Tools are provided on the Authentication Manager 8.2 virtual appliance. RSA will provide updates to the VMware Tools via service packs and/or patches.

To check the version of VMware tools currently in use on an Authentication Manager 8.2 and higher server performs the following tasks:
  1. If it is not enabled, enable SSH access via the Operations Console (Administration > Operating System Access > Enable SSH access on eth0Save).  Alternatively, logon to the local console of the virtual appliance with the rsaadmin account.

Note that during Quick Setup another user name may have been selected. Use that user name to login.

  1. Open an SSH session and do the following:

login as: rsaadmin
Using keyboard-interactive authentication.
Password: <enter OS user password>
Last login: Mon Sept 25 19:19:56 2017 from jumphost.vcloud.local
RSA Authentication Manager Installation Directory: /opt/rsa/am
rsaadmin@am82p:~> cd /usr/bin/
rsaadmin@am82p:/usr/bin> ./vmtoolsd -v
VMware Tools daemon, version (build-1770165)
NotesRefer to the following knowledge base article 000029403 - Confirming VMware version installed on Authentication Manager 8.x servers