000035789 - Filtering of modules stops without supplying the entire list (limit 10000 value) in RSA NetWitness Endpoint

Document created by RSA Customer Support Employee on Dec 1, 2017Last modified by RSA Customer Support Employee on Dec 2, 2017
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Article Number000035789
Applies ToRSA Product Set: NetWitness Endpoint
RSA Product/Service Type: User Interface
RSA Version/Condition: 4.3.x,
Platform: Windows
IssueIn the UI when attempting to filter on module names the filtering goes from A-C alphabetically, but then fails to populate the remaining list of modules beyond this in the UI. Consequently, filtering is limited since its missing the bulk of entries when using the filter method. A screenshot of the issue is shown below:
User-added image
As seen, when this issue happens the total list of File Names under Modules will show all items, but the filtered view cuts off early and is alphabetized.
CauseThis is caused by the DevExpress tool, which generates an asynchronous grid that runs into a limit of 10000 values when populating into the filtered view.
ResolutionCurrently, there is no direct resolution for this issue but it is being reviewed by engineering for a fix from DevExpress in a future version release. See workaround notes.
WorkaroundThe workaround is to use standard filtering in the primary window and not the filter view from the column chooser until a fix version is seen. Not all customers will experience this issue, as it requires a large set of unique modules to duplicate.