000035700 - Upgrade a patch from Windows Share fails with error in RSA Authentication Manager 8

Document created by RSA Customer Support Employee on Dec 1, 2017
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Article Number000035700
Applies ToRSA Product Set: RSA SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1 or later
Platform: Suse Linux
O/S Version: Enterprise Server 11 Service Pack 3 or later
 
IssueAdministrator is failing to upgrade a patch from Windows Share configured in the Operations Console in RSA Authentication Manager 8.1 or later

There was a problem processing your request.
"The system does not recognize this file. Choose a valid update, and try again"

User-added image
 
CauseAdministrator placed more than one ISO files to scan in the same Windows Share directory.
User-added image
ResolutionPlace one ISO installer file to scan in the Windows Share directory for the uploader to avoid any confusion.
Please review a KB article 000033299 for any network related issues.

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