|Applies To||RSA Product Set: NetWitness Endpoint|
RSA Product/Service Type: NetWitness Endpoint
RSA Version/Condition: 4.3.x, 4.2.x, 4.1.x, 18.104.22.168
|Issue||The job ECAT_CaptureLiveFeedbackMetrics is consistently failing with the error message below.|
|Cause||This is due to attempting to merge a NULL value into the table ConsoleServerMetrics as NULL values are disallowed in column Name. This causes a SQL error to be thrown, failing the attempted job.|
|Resolution||The permanent fix is to upgrade the server to RSA NetWitness Endpoint 22.214.171.124 (when available) where the permanent fix is incorporated into the agent job ECAT_CaptureLiveFeedbackMetrics. See the agent job ECAT_CaptureLiveFeedbackMetrics workaround below for a specific workaround.|
|Workaround||It is possible to perform a workaround by running the script from FIX_ECATCE-714.zip, which is obtained from RSA Customer Support. This should be done in its own support case to ensure the job is updated correctly by RSA Customer Support with Engineering's approval. It is important to note these changes will be overwritten on upgrade, and any attempt to upgrade to a version earlier than 126.96.36.199 will then cause the issue to return until the fix is applied again.|
To request this hotfix please open a support case and reference this article.