000035704 - Offline Tasks fails in WebSphere application Server for 7.3 RSA Adaptive Authentication (on Premise)

Document created by RSA Customer Support Employee on Dec 7, 2017
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Article Number000035704
Applies ToRSA Product Set: Adaptive Authentication (OnPrem)
RSA Version/Condition: 7.3
 
IssueCustomer stated they were observing errors in Offline Tasks execution after upgrading to 7.3 with the exception in the offlineTask logs (rsa/logs/aa_re.ofline.log)
 

hviqlgamwa02 hviqlgamwa02Node01GKWeb_A1ClusterServer1 2017-10-20 14:56:27,244 INFO [scheduler_Worker-8] ? -
Task name: Score Normalization On Event Buckets
hviqlgamwa02 hviqlgamwa02Node01GKWeb_A1ClusterServer1 2017-10-20 14:56:27,244 INFO [scheduler_Worker-8] ?
- Task status: FAILED
hviqlgamwa02 hviqlgamwa02Node01GKWeb_A1ClusterServer1 2017-10-20 14:56:27,244 INFO [scheduler_Worker-8] ? -
Task note: errorCode: 3
com.ibm.ws.util.ThreadPool$ThreadPoolQueueIsFullException

 
CauseOffline Task Work Manager configuration was not set as recommended.
ResolutionLog into WebSphere Administration Console and navigate to
Resources > Asynchronous beans > Work managers > OfflineTask configuration
Work request full queue action should be set to BLOCK and not FAIL.
Changing the configuration to BLOCK and restarting the WebSphere Application server resolved the issue

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