|Applies To||RSA Product Set: Adaptive Authentication (OnPrem)|
RSA Version/Condition: 7.3
|Issue||Customer stated they were observing errors in Offline Tasks execution after upgrading to 7.3 with the exception in the offlineTask logs (rsa/logs/aa_re.ofline.log)|
|Cause||Offline Task Work Manager configuration was not set as recommended.|
|Resolution||Log into WebSphere Administration Console and navigate to|
Resources > Asynchronous beans > Work managers > OfflineTask configuration
Work request full queue action should be set to BLOCK and not FAIL.
Changing the configuration to BLOCK and restarting the WebSphere Application server resolved the issue