000035786 - Boot error: "dracut-initqueue timeout" in RSA NetWitness 11 Upgrade/Image

Document created by RSA Customer Support Employee on Dec 7, 2017
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Article Number000035786
Applies ToRSA Product Set: NetWitness Logs and Packets
RSA Version/Condition: 11.0.0.0
 
IssueWhen rebuilding SA server for NW 11 upgrade, after booting from USB stick and select install NW 11.0 from installation menu, the console will give below errors and enter emergency mode and stop.
 

[  196.717797] localhost dracut-initqueue[1006]: Warning: dracut-initqueue timeout - starting timeout scripts
[  197.234276] localhost dracut-initqueue[1006]: Warning: dracut-initqueue timeout - starting timeout scripts
[  197.750770] localhost dracut-initqueue[1006]: Warning: dracut-initqueue timeout - starting timeout scripts
[  197.751318] localhost dracut-initqueue[1006]: Warning: Could not boot.
[  198.053947] localhost systemd[1]: Received SIGRTMIN+20 from PID 1007 (plymouthd).
[  198.056797] localhost dracut-initqueue[1006]: Warning: /dev/root does not exist
[  198.064707] localhost systemd[1]: Starting Dracut Emergency Shell...
Warning: /dev/root does not exist
Generating "run/initramfs/rdsosreport.txt"
Entering emergency mode. Exit the shell to continue.
Type "journalctl" to view system logs.
You might want to save "run/initramfs/rdsosreport.txt" to a USB stick or /boot after mounting mounting them and attach it to a bug report.
#Dracut:/#

 

Dracut errors
CauseThis was due to the USB build stick not having the correct volume label (OEMDRV).
 
ResolutionAs per RSANW-11.0-Build Stick Instruction, page 5, step 2a, a volume label name OEMDRV must be entered.
1. Insert the USB drive that you will use as the build stick.
2. Format the USB drive.
a. In Microsoft Windows Explorer, go to "This PC" for Windows 10 or Computer for older Windows Operating Systems.
b. Right-click the USB device, and click Format.
c. In the format menu, make sure that your drive has OEMDRV for the Volume label, check the Quick Format checkbox, and click Start.

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