000035705 - Case Management application fails to load in RSA Adaptive Authentication (on Premise) 7.x

Document created by RSA Customer Support Employee on Dec 8, 2017
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Article Number000035705
Applies ToRSA Product Set: Adaptive Authentication (OnPrem)
RSA Version/Condition: 7.x
 
IssueCase Management application failed to load with the below errors in the case manaagement log (rsa\logs\casemanagement.log)
 

WARN [com.rsa.csd.backoffice.casemanagement.service.CaseServiceFactory]
- [A case service implementation has not been configured.
Please check the application's configuration.]
hviqlgamwa04 hviqlgamwa04Node01GKWeb_A2ClusterServer1 2017-10-10 14:53:10,297
ERROR [com.rsa.csd.backoffice.common.LoggingExceptionHandler]
- [An exception has occured: null java.lang.NullPointerException]

 
CauseAdaptive Authentication (on Premise) bo-configs folder inside \rsa\bo-configs) which had the case management application context was missing
ResolutionCopying the folder rsa\bo-configs\casemanagement\casemanagement-config.xml from the Adaptive Authentication (on Premise) 7.3 installer resolved the issue
 

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