Article Content
Article Number | 000035705 |
Applies To | RSA Product Set: Adaptive Authentication (OnPrem) RSA Version/Condition: 7.x |
Issue | Case Management application failed to load with the below errors in the case manaagement log (rsa\logs\casemanagement.log)
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Cause | Adaptive Authentication (on Premise) bo-configs folder inside \rsa\bo-configs) which had the case management application context was missing |
Resolution | Copying the folder rsa\bo-configs\casemanagement\casemanagement-config.xml from the Adaptive Authentication (on Premise) 7.3 installer resolved the issue |