|Applies To||RSA Product Set: SecurID Access|
|Issue||RADIUS or SSO authentication fails intermittently with User Event Monitor error below.|
Syncing identity sources that are available to the policy temporarily fixes problem.
|Cause||An identity source not available to the access policy and pointing to the same user population as identity source(s) associated with an access policy is synchronized. |
This sets the users' identity source value so that they are no longer included in the access policy.
|Resolution||To resolve the issue, make all appropriate identity sources available to the policy.|
|Notes||As a temporary fix turn off scheduled synchronization on any identity sources that are not available to the policy and then synchronize the identity source(s) that are available to policy.|