000035814 - Error message "Access denied - User not a member of any identity source in access policy" in RSA SecurID Access

Document created by RSA Customer Support Employee on Dec 9, 2017
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Article Number000035814
Applies ToRSA Product Set:  SecurID Access
IssueRADIUS or SSO authentication fails intermittently with User Event Monitor error below.

Access denied - User not a member of any identity source in access policy

Syncing identity sources that are available to the policy temporarily fixes problem.
CauseAn identity source not available to the access policy and pointing to the same user population as identity source(s) associated with an access policy is synchronized. 
This sets the users' identity source value so that they are no longer included in the access policy. 
ResolutionTo resolve the issue, make all appropriate identity sources available to the policy.
NotesAs a temporary fix turn off scheduled synchronization on any identity sources that are not available to the policy and then synchronize the identity source(s) that are available to policy.