Article Content
Article Number | 000035749 |
Applies To | RSA Product Set: NetWitness Logs & Network, Security Analytics RSA Product/Service Type: Security Analytics UI, All-In-One (AIO) Appliance RSA Version/Condition: 10.6.0.0, 10.6.4.X Platform: CentOS O/S Version: EL6 |
Issue | When you update RSA Security Analytics from 10.6.0.0 to 10.6.4.0, the RSA Security Analytics UI becomes unavailable. |
Cause | The RSA Security Analytics UI becomes unavailable due to a jettysrv dependency in both the rsa-sms and rabbitmq-server services. The rsa-sms service is also dependent on the rabbitmq-server service. The error below is found in the /var/lib/netwitness/uax/logs/sa.log file.
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Resolution | RSA Security Analytics AIO devices are no longer supported beginning in RSA NetWitess 11. If this issue has occurred in 10.6.x the workaround is recommended. If you are experiencing this issue and still need assistance, contact RSA Customer Support and quote this article number. |
Workaround | Execute the following command once you initiate an update:
The above command should restart any stopped services such as rabbitmq-server or rsa-sms. If issues persist then further troubleshooting will need to be performed on the rabbitmq-server service. |
Notes | The following line in /etc/init/jettysrv.conf shows the dependencies of jettysrv:
The dependencies are:
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