|Applies To||RSA Product Set: NetWitness Logs & Packets, Security Analytics|
RSA Product/Service Type: Security Analytics UI, All-In-One (AIO) Appliance
RSA Version/Condition: 10.6.0.0, 10.6.4.X
O/S Version: EL6
|Issue||When you update RSA Security Analytics from 10.6.0.0 to 10.6.4.0, the RSA Security Analytics UI becomes unavailable.|
|Cause||The RSA Security Analytics UI becomes unavailable due to a jettysrv dependency in both the rsa-sms and rabbitmq-server services. The rsa-sms service is also dependent on the rabbitmq-server service.|
The error below is found in the /var/lib/netwitness/uax/logs/sa.log file.
|Resolution||This issue is currently being investigated by the Engineering team in order to resolve it in a future release.|
If you are experiencing this issue, contact RSA Customer Support and quote this article number for further assistance.
|Workaround||Execute the following command once you initiate an update:|
The above command should restart any stopped services such as rabbitmq-server or rsa-sms.
If issues persist then further troubleshooting will need to be performed on the rabbitmq-server service.
|Notes||The following line in /etc/init/jettysrv.conf shows the dependencies of jettysrv:|
The dependencies are: