|Applies To||RSA Product Set: SecurID Access|
|Issue||Connectivity between the IDR and its SecurID Access cloud tenant is being questioned.|
|Resolution||A helpful troubleshooting step is to try accessing the Secure Connector health.api URL either from a browser on the same subnet as the IDR proxy interface or directly from the IDR using the wget command.|
The URL is of the form <tenant id>.auth.securid.com/secure-connector-fe/health.api where <tenant id> is the value initially set in the Administrator Console My Account > Company Settings > Company Information tab Company ID field.
The following is an example wget command from the IDR command line. The --bind-address switch should specify the IDR's proxy IP address. If that switch is not used then the wget command will use the IDR management interface. Connection OK is returned when successful.
See Access SSH for Identity Router Troubleshooting to access the IDR command line.
|Notes||The auth part of the tenant hostname will be auth-eu for tenants outside of the Americas.|