|Applies To||RSA Product Set: NetWitness Logs & Network / Security Analytics|
RSA Product/Service Type: Security Analytics UI, All-In-One (AIO) Appliance
RSA Version/Condition: 10.6.0.1 and later
O/S Version: EL6
When you update from RSA Security Analytics 10.5.2.0 or 10.6.0.0 to 10.6.4.0 in All-in-One Logs setup from Security Analytics UI, the puppet and rabbitmq-server services are stopped.
The package nwlogcollectortools also fails to upgrade.
|Cause||Upgrade hangs due to rabbitmq-server being in stopped status.|
Upgrade process stopped after this line in the /var/log/yum.log file:
|Resolution||RSA Security Analytics AIO devices are no longer supported beginning in RSA NetWitess 11. If this issue has occurred in 10.6.x the workaround is recommended.|
If you are experiencing this issue and still need assistance, contact RSA Customer Support and quote this article number.
|Workaround||Perform the following:|