|Applies To||RSA Product Set: NetWitness Logs & Packets / Security Analytics|
RSA Product/Service Type: Security Analytics UI, All-In-One (AIO) Appliance
RSA Version/Condition: 10.6.0.1 and later
O/S Version: EL6
When you update from RSA Security Analytics 10.5.2.0 or 10.6.0.0 to 10.6.4.0 in All-in-One Logs setup from Security Analytics UI, the puppet and rabbitmq-server services are stopped.
Example Update Error screen in the user interface:
Cannot complete the Update.
Resolve the following errors and try again.
:"Execution of '/usr/yum -d 0 -e 0 -y update rsa-puppet-scripts' returned 1: Error:
Package: python-libs-18.104.22.168.el6_8.i686(@RSASoftware)\n Requires: libcrypto.so.10\n
Removing: openssl-1.0.1e-48.el6_8.i686 (@RSASoftware)\n Requires: libcrypto.so.10\n
Obsoleted By: libowb1_0_1-22.214.171.124-1.x86_64 (@RSASoftware)\n Not found\n Available:
The package nwlogcollectortools also fails to upgrade.
|Cause||Upgrade hangs due to rabbitmq-server being in stopped status.|
Upgrade process stopped after this line in the /var/log/yum.log file:
Mar 10 19:44:13 Updated: rabbitmq-server-3.5.7-2.el6.noarch
|Resolution||This issue is currently being investigated by the Engineering team in order to resolve it in a future release.|
If you are experiencing this issue, contact RSA Customer Support and quote this article number for further assistance.
|Workaround||Perform the following:|
- Start the puppet service using the following command:
service puppet start
In the background this will run `puppet agent -t` which should restart any stopped instances of rabbitmq-server.
- In the RSA Security Analytics UI, check if the update is successful and click Reboot.
- After the RSA Security Analytics user interface is back up, check the updates on the Host view and click Update.
- Click Reboot.