|Applies To||RSA Product Set: Adaptive Authentication for eCommerce|
RSA Version/Condition: 17.2
|Issue||A user has requested that he/she be given the ability to run reports in the Back Office. A request has been made to the operations team to add his/her IP address to the list of IP addresses that can have access to analytics and operations reports that this has been done. The user then attempts to run the report, and the analytics tab is still is not appearing in the Back Office.|
Your own access to the user's Back Office is showing the Analytics tab and you have confirmed that the user's role allows access to printing using analytics.
|Resolution||There may be an issue with the operations team not adding the IP address for access to analytics correctly.|