000035794 - RSA Archer install or upgrade fails and web page does not load: HTTP Error 500.19 - Internal Server Error

Document created by RSA Customer Support Employee on Dec 11, 2017
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Article Number000035794
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
IssueAny new install of Archer or upgrade.
Config Error:
   

This configuration section cannot be used at this path. This happens when the section is locked at a parent level. 
Locking is either by default (overrideModeDefault="Deny"), or set explicitly by a location tag with overrideMode="Deny" or the legacy 
allowOverride="false".

HTTP Error 500.19 - Internal Server Error
The requested page cannot be accessed because the related configuration data for the page is invalid.
Detailed Error Information:
Module
   IIS Web Core 
Notification
   BeginRequest 
Handler
   Not yet determined 
Error Code
   0x80070021 
Config Error
   This configuration section cannot be used at this path. This happens when the section is locked at a parent level. Locking is either by default (overrideModeDefault="Deny"), or set explicitly by a location tag with overrideMode="Deny" or the legacy allowOverride="false".  
Config File
   \\?\D:\Inetpub\WWWRoot\web.config 
Requested URL
   http://cdvww00a0049:80/ 
Physical Path
   D:\Inetpub\WWWRoot 
Logon Method
   Not yet determined 
Logon User
   Not yet determined 
Request Tracing Directory
   D:\IISLogs\FailedReqLogFiles 
Config Source:
  311:     </modules>
  312:     <handlers>
  313:       <remove name="StaticFile" />
More Information:
This error occurs when there is a problem reading the configuration file for the Web server or Web application. In some cases, the event logs may contain more information about what caused this error. 
View more information »
 
CauseThis can happen if IIS settings have been hardened and some of the feature are not allowed in Feature Delegation.
 
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Resolution
  1. From IIS Manager, select the Server level in the tree view.
  2. In the middle pane, open Feature Delegation.
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  1. Provide Read/Write access to Handler Mappings and Module. 
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