000035828 - When creating BIA Campaign an error occurs: Please contact your administrator and tell them this record could not go past the 'Create Business Impact Analysis' stage in RSA Archer

Document created by RSA Customer Support Employee on Dec 12, 2017•Last modified by RSA Customer Support Employee on Jul 3, 2019
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Article Number000035828
Applies ToRSA Product Set: Archer
RSA Product Version: 6.x
IssueWhen creating a BIA Campaign, users receive the following error:
There was an error processing this record.
Please contact your administrator and tell them this record could not go past the 'Create Business Impact Analysis' stage.





In the Archer.AdvancedWorkflow.<<Date>>.xml log file the following error appears:
 
Node instance Create Business Impact Analysis in job 2401:CUST did not select an outbound path.


Additionally the following is found in the Archer.WpServiceHost<<Date>>.xml log file:
 
<Description>Object reference not set to an instance of an object.</Description>
                    <AppDomain>WpAppDomain~1</AppDomain>
                    <Exception>
                        <ExceptionType>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType>
                        <Message>Object reference not set to an instance of an object.</Message>
                        <Source>ArcherTech.GRC</Source>
                        <StackTrace>   at ArcherTech.GRC.Processes.ProcessBase.SetStatusToInProcess(Campaign assessmentCampaign)
   at ArcherTech.GRC.Processes.BIACreateAssessment.Setup(Campaign campaign)
   at ArcherTech.GRC.Processes.BIACreateAssessment.ArcherTech.GRC.Processes.ICreateAssessment.CreateAssessmentForBusinessProcess(Campaign campaign, Dictionary`2 mappingConfiguration)
   at ArcherTech.GRC.OperationalRisk.Brokers.BIABroker.CreateBIAAssessments(Int32 assessmentCampaignId, Dictionary`2 dictionary)
   at ArcherTech.GRC.OperationalRisk.Managers.OrmManager.CreateBIAAssessments(SessionContext sessionContext, Int32 biaCampaignId, Dictionary`2 dictionary)</StackTrace>
CauseThe Create Business Impact Analysis node in the Advanced Workflow conducts a lookup against a field in the Assessment Campaign application. This lookup is hardcoded to the GUID for the Completion Status field.
ResolutionSubmitted ARCHER-43321 for Development to determine final resolution
WorkaroundThe BIA Use Case does not properly contain the Assessment Campaign Application and it must be manually installed.

Additionally, the Application must be licensed in the customer environment to be installed as it falls under the Operation Risk Management use case.
Notes
  • This issue only applies to customers who have upgraded to RSA Archer 6.x.
  • This issue does not apply to fresh installs ofRSA Archer 6.x as the Assessment Campaign Application is installed as part of the installation process.

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