000035846 - How do I add a new product to my RSA Link account?

Document created by RSA Customer Support Employee on Dec 13, 2017Last modified by RSA Customer Support Employee on May 13, 2018
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Article Number000035846
Applies ToRSA Customers
IssueI have a new product that I need to register so that I can see it in my products and have the ability to open support cases against it.
ResolutionRSA customers can easily register new products from within RSA Link.  Two locations exist where this is possible:
  • You can register new products via the Version Upgrades portal within RSA Link, which you can access by clicking on the green Version Upgrades button found on the product downloads pages or by navigating here:  https://community.rsa.com/version-upgrades
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  • You can register new products via the Case Management portal within RSA Link by clicking on My Cases from the main menu (or by navigating directly to https://community.rsa.com/cases) and clicking on the Upgrades tab.
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After clicking on the Register New Product button in one of those locations you will be prompted to select the product and provide either a serial number, contract number or license key.

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Once the product has been registered, it will appear in the My ProductsEntitlement and Upgrades tabs within the Case Management portal and also on the Version Upgrades page.

If you encounter any issues with this process then please contact RSA Customer Support and reference this article for assistance.