000035816 - RSA NetWitness Endpoint - Linux agent install fails with libuuid.so.1: cannot open shared object file: No such file or directory

Document created by RSA Customer Support Employee on Dec 14, 2017
Version 1Show Document
  • View in full screen mode

Article Content

Article Number000035816
Applies ToRSA Product Set: NetWitness Endpoint
RSA Product/Service Type: NetWitness Endpoint
RSA Version/Condition: 4.3.x, 4.4.0.x
 
IssueWhen attempting to run the rpm installer with rpm -ivh ecatagent.rpm to install the Linux agent, the following error message is seen:
 


/opt/rsa/nwe-agent/bin/nwe-agent: error while loading shared libraries: libuuid.so.1: cannot open shared object file: No such file or directory
warning: %post(nwe-agent-4.3.0.4-1.i686) scriptlet failed, exit status 127

 

 
CauseThis is due to the fact that the libuuid package is not fully installed into the Linux rpm digest, and the installation is looking for this package as part of its list of dependencies. Note that the version mentioned in this article is the 32-bit version.
ResolutionInstall the missing libuuid package to the target machine:
 


>yum install libuuid.i686
Resolving Dependencies
--> Running transaction check
Package libuuid.i686 will be installed
--> Finished Dependency Resolution
>rpm -ivh ecatagent.rpm
Preparing...                ########################################### [100%]
1:nwe-agent              ########################################### [100%]
nwe-agent (pid  XXXX) is running...

 

Attachments

    Outcomes