000035853 - How do I search for support case information in RSA Link?

Document created by RSA Customer Support Employee on Dec 14, 2017Last modified by RSA Customer Support Employee on Dec 14, 2017
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Article Number000035853
Applies ToRSA Product Set: RSA Link (community.rsa.com)
RSA Product/Service Type: Case Management
IssueI want to search for a specific support case in my account that isn't easily found on the Cases tab within the Case Management portal on RSA Link.
ResolutionYou can perform a full search on your support case and account information within the Case Management portal on RSA Link by clicking on the blue Search tab.
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The search feature in the Case Management portal will display cases, entitlements (i.e. maintenance contracts), assets, knowledge base articles, attachments and/or emails depending on the search query.
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Clicking on any of the hyperlinked information in the search results will redirect you to that specific data.

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